Case Study with Plume Group

How to become more efficient and increase business profitability by 20% in a law firm

Our Client

Increase in staff 2022 +51%

Consistently hits ‘Magic 40’ growth

Award Winning Subscription Mode

Clear Aim for Growth and Efficiency

Plume wanted to acheive rapid growth supported by underlying efficiency.

Desire to make data driven descisions, backed by a clear picture of all firm KPIs in real time.

Understanding the people needed to be bought into firm KPIs through effective feedback system based on quantative as well as qualatative feedback.

Rapid Success Led To Growing Pains

The software estate became highly fragmented with data silos.

Finance spent a lot of time exporting, and collating data in spreadsheet on firm performance every month.

Growing departments needed to be managed on their performance quantitively and qualitatively. Lack of timely data of peoples' KPIs meant that managment was difficult.

The Problems:

  • Lack of accurate data: the organisation wasn't making data driven decisions, recruitment of new people was more gut-based than fact based. This was holding back the speed with which Plume could grow.

  • Out of date numbers: getting key KPIs and profitability on matters and departments took such a long time, that they'd arrive well over 30 days after the fact. Making it difficult to manage department or do anything about write-offs and lost revenue.

  • Too many services: disjointed estate of software, requiring a long Excel-based process to get to the firm performance numbers.

This took a lot of time for the finance department.

  • Errors in revenue: due to different types of commercial contracts (Fixed Price, T&M and subscriptions) the excel sheet calculations were error prone and the numbers reported often had to be adjusted multiple times.

What Was Done:

  • We integrated 7 different business systems (Timesheets, resourcing, matter management, finance, etc) into Supo platform.

  • We created a process for automatic data clean up and deduplication, and an early warning system indicating of data quality was poor in any of the systems.

  • Supo delivered real time transparent intelligence on revenue, profitability, capacity, work in progress, effiency and many others.

  • We helped the leadership team at Plume manage the change, train people and ultimately help move towards a data driven organisation.

Quantitative Outcomes

-50%

Write-offs on matters

80%

Reduction in Loss Making Matters

3x

WIP converted into cash

20%

Faster matter competition

Financial Results

Gross profitability of the business increased by 20%.

SUPO interface: track revenue growth by month, contract type, department and team

The firm's billable time has currently increased by 10%.

SUPO interface: track performance by teams and roles, capacity and time spent on projects

Qualitative Outcomes

  • Complete transparency on departmental and individual contributions across the firm 

  • Dramatically improved departmental management self-practices 

  • Faster and more accurate decisions based on real-time reporting 

  • Easy to manage individual staff to their targets

  • Faster discovery of problems on matters, and finding solutions to them 

  • Fewer matters running over budget and happier clients 

  • Clear capacity planning and recruitment decisions based on data 

Competitive Edge

3-Month Demo

We offer a free 3 month demo, if you are not satisfied with the platform we give you your money back.

Making Reports

We do not charge integration fees, all of the platform is plug and play into any system you have.

Fast Integration

It takes less than 7 days to integrate all of the systems together and make sure that the data is flowing in and generating intelligence.

Easy Forecasting

Our system creates accurate forecast models, enabling you to see revenue and other KPIs based on capacity, resourcing and other key data.

Data in Real Time

All key indicators in simple, easy to understand system. Available across the organiastion, ready to be used for data driven firm managment.