“Don’t work with D!ckhe@d$”: Building a business that lasts - Brant McNaughton, Ecce
"You can control your reactions" — Brant McNaughton's approach to walking away from toxic clients while never burning bridges. After 26 years building Ecce, he's learned that protecting team morale matters more than portfolio prestige. Why the best business decision might be the client you refuse.
From guesswork to growth: How data visibility transformed a professional services firm - Matt Ville and Laura Hudspith, Hiyield
When Hiyield prepared for Employee Ownership Trust transition, they discovered an uncomfortable truth: you can't ask 25 people to think like owners when only three people see the numbers. Matt Ville and Laura Hudspeth share the messy reality of implementing data visibility while developers just wanted to "crack on with the work"—and why they wish they'd started sooner.
Joy, judgement & the AI jungle - Sharon Austin, PKF Francis Clark
In this thought-provoking second episode of That Moment, host Helga Saraiva from Supo tackles the question keeping every professional services leader awake: how do we stay relevant when AI can deliver technical answers faster than humans? Meet Sharon Austin, Partner at PKF Francis Clark, as she reveals why the future belongs to those who can read what clients aren't saying - and why human judgment becomes more valuable, not less, in an automated world.
Don’t blame the band, fix the rhythm - Lee Warcup, Beat Agency
In this transformative third episode of That Moment, host Helga Saraiva from Supo confronts the operational nightmare silently killing agency growth: talented teams drowning in firefighting instead of building for scale. Meet Lee Warcup, founder of Beat and operational transformation expert, as he reveals how agencies can break free from chaos and build growth-ready operations without hiring anyone new.
Margins & mic drops: Performance, profit and the power of stand-up - Jeremy Williams, Stratus
In this game-changing second episode of That Moment, host Helga Saraiva from Supo tackles the brutal reality every business leader faces: doubling revenue while profit barely moves. Meet Jeremy Williams, founder of Stratus Coach and exited agency owner, as he reveals his revolutionary Five Levers model that delivers 50% greater profitability without hiring anyone new.
The push and pull of innovation - Mark Burgess & Mark Hewitson, Ensors
In this explosive debut episode of That Moment, host Helga Saraiva from Supo dives deep into the messy reality of driving change in professional services. Meet Mark Burgess and Mark Hewitson, two leaders from Ensors who are transforming how a traditional 300-person, six-office firm actually operates - not just in theory, but in real time, with real resistance.