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What actually makes clients choose one agency over another — and it's not budget or client roster. Lennon Kelly (M3) on high standards, culture, and unforgettable client experiences — in this episode of That Moment.
More clients. More hours. Same profit. This is the operational trap every scaling agency walks into - and almost nobody sees it coming until it's too late. Noémie El-Maawiy figured out what separates agencies that grow profitably from ones that just get busier. Spoiler: it's not more talent. It's structure.
After 26 years, Brant McNaughton figured out what most founders avoid: protecting your people isn't soft leadership - it's strategy. He's turned down prestige clients, protected team morale over revenue, and rehired his best people years later because he never burned bridges. His lesson is simple: sustainable growth isn't about systems. It's about knowing when to walk away.
Discover how Hiyield moved from gut-feeling decisions to empowering 25 employee-owners with real-time metrics, and why waiting until £1M+ revenue made everything exponentially harder.
AI can answer questions. Humans know which questions to ask. Sharon Austin reveals why the future of professional services isn't about competing with ChatGPT - it's about mastering the irreplaceable human skills of judgement, reassurance, and reading what clients aren't saying.
Your team isn't the problem — your operations are. Lee Warcup reveals how agencies waste energy on broken processes, why "we're a family" might be holding you back, and how listening to your team (really listening) transforms chaos into competitive advantage.
Revenue doubled but profit up only 2%? Jeremy Williams dismantles the myths holding back professional services leaders and reveals his Five Levers model for systematic growth. Learn why the best fix isn't another sales hire—it's marginal improvements that compound into exponential results.
The relationship-driven model that defined professional services is collapsing. Procurement has commoditised trust, AI is eliminating traditional career paths, and top talent is fleeing corporate politics. Yet some leaders are thriving in the chaos - building agile firms that turn disruption into competitive advantage. Our latest roundtable reveals how they're rewriting the rules of success.
Learn how Ensors' leadership drives successful digital transformation through strategic change management, client engagement, and innovation in professional services.
Unify your agency’s favourite tools to unlock real-time commercial insights, reduce write-offs, and boost profitability — without disrupting how your teams work.